Advertising Your CPA Practice: The One Change You Must Make Now

One of the biggest complaints I hear from CPAs is ato understand why institutional ads are just plain bad
poor return on marketing dollars. The reason thesemarketing, and direct response is just plain good.
CPA practitioners get poor results is because theyWhat Is an Institutional Ad?
don't understand the difference between good and• Most common form of advertising (unfortunately)
bad marketing. Following just one basic principle can• Also known as Image Ads
help you start on the road to better marketing: Give up• Lots of blank white space
on bad advertising and invest your money in good• Ad talks about you and how great you are
advertising.• Doesn't direct the potential buyer to a buying
You might be thinking: I do the same kinds ofdecision
advertising as all the other CPAs in my market-surely it• Hopes to build "brand awareness"
must be the "good" kind of advertising. But the worst• Most times it is a waste of money
mistake accountants make in marketing their CPAWhat Is a Direct Response Ad?
practices is assuming that because a lot of other• Ads that asks the prospect to respond directly
practices use a particular kind of advertising, that kind• Focuses on the customer and his or her needs
of advertising must produce results. So, like lemmings,• Purpose is to stimulate a phone call, letter or visit.
they all keep wasting money on a traditional kind of• Can be tracked and made accountable
advertising that really doesn't produce results.Direct response advertising makes a complete case
Are you throwing good advertising dollars into a blackfor the practice and the services it provides. It
hole?overcomes sales objections. It answers all major
You are, if you spend your advertising budget onquestions. It promises results, backing up the promise
institutional ads (also known as image ads). You knowwith a risk-free, money-back guarantee. Direct
what they look like: the name of your firm in a tastefulresponse advertising is all about your customer and his
font, a few lines of text or bullet points listing theor her needs. Its purpose is to stimulate a phone call,
services you offer, your phone number and address.letter or a visit. Best of all, unlike an institutional ad, it can
We are so surrounded by institutional ads that webe tracked so you can make every dollar you spend
might come to think of them as "standard" ads.on it accountable. This then helps to measure the
They're in the yellow pages, the newspaper, localeffectiveness of each ad.
newsletters and magazines, and even now on theThe bottom line is this: Direct response advertising
internet.turns prospects into clients, and institutional ads don't. If
Don't be an advertising lemming!you are going to spend money towards marketing
Just because everyone else takes out institutional adsyour accounting practice, make sure you've taken the
doesn't mean you need to do the same. Sure, youtime to understand "good" marketing techniques. The
probably want to be in the phone book. But anyresults you will get from the latter will be dramatically
money you spend on institutional ads could probably bedifferent than following what most of your competitors
better spent on direct-response advertising. A quickdo i.e. institutional advertising.
comparison of these two kinds of ads should help you